Call 1-800-448-4639 for a replacement. I also think they have a band problem but I can’t seem to keep my phone reliably charged to use that as an alternative yet. I’ve personally replaced my band twice already.
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Timex,Timex,Timex Women's TW5M07000 Ironman Essential 10 Mid-Size Pink Floral Resin Strap Watch,Timex Corporation,TW5M07000